FAQs

We usually take basic information like email address and phone number to register your account on the website. Also you can directly register your account with Google or Facebook.

Yes, once you create your account for the first time then that details we will review by calling you, and once it will be verified over call we will activate your user account and then you can place the order directly on the website.

Yes, Once we activate your account you will get a confirmation email on your registered email id.

To return an item, simply send it to the following address:

K3 WHOLESALE SUPPLIES

1680 Bishop St N, Cambridge, ON N1R 7J3

Please ensure the item is in its original condition and packaging. Return shipping costs are the responsibility of the purchaser.

You can request a refund for items that are:

• Damaged (minimum 10% of the batch is damaged)
• Incorrect (wrong item or size)
• Not matching the description. Please note that all items must be unused and in original packaging to qualify for a refund.

Refund requests must be made within 7 days of receiving your goods. After this period, we may not be able to process your refund.

If your order is damaged or contains incorrect items, please contact us within 48 hours at info@k3supplies.ca, order@k3supplies.ca with clear evidence of the issue (such as photos). We will review your claim and either replace the items or issue a credit.

Once we approve your refund, we will process it to the original payment method. Please allow a few business days for the refund to appear in your account.

You can directly connect with us one phone on (732) 558-6502 or by email info@k3supplies.ca, order@k3supplies.ca for your order status.

Once an order has been placed and processed, we are unable to modify or cancel it. However, you can return items after they arrive, as long as they meet the return policy criteria.

Orders may be canceled for various reasons, such as payment issues, stock availability, or a technical error. If your order is canceled, we will notify you and issue a full refund if payment was processed.

If you need to update your shipping address, please contact us immediately on call on (732) 558-6502 or by email info@k3supplies.ca, order@k3supplies.ca. Once an order is processed and shipped, we cannot change the address.

No, we do not offer custom products. We sell only that we have available in fixed format and sizes.

We make every effort to keep our inventory updated, but availability may change. If a product is out of stock, it will be indicated on the product page. You can also contact us to inquire about restocking times or alternative products.

We provide detailed product descriptions, including specifications and usage recommendations, to help you make informed decisions. If you need further assistance, feel free to contact our support team for advice on the best products for your requirements.

If you are dissatisfied with your product for any reason, you can return it within 7 days, provided it meets our return criteria (unused and in original packaging). Please refer to our Return & Refund policy for more details.

No, we do not offer sample products.